"HiCare provides professional customer assistance services for Huawei devices.
HiCare provides you with common online services including customer services, issue feedback, user guides, service centers and self-service. HiCare aims to offer a one-stop shop for after-sales services in order to quickly identify and resolve any issues you encounter.
1. Service centers
Search for the addresses and numbers of your local service centers.
2. Hotline numbers
Search for your local hotline numbers and working hours.
3. Warranty policy
Search for Huawei’s after-sales warranty policy in your region.
4. Manuals
Provide you with a user manual that contains comprehensive function descriptions.
5. Forum
Provide you a place where you can communicate with other local phone users.
6. Warranty status
You can check the device warranty information.
7. Accessories price
You can query screen, motherboard, camera and other accessories prices.
[Other] Optimizes certain logic flows and fixes some known issues.
[Other] Optimizes certain logic flows and fixes some known issues.
[Other] Optimizes certain logic flows and fixes some known issues.
[Other] Optimizes certain logic flows and fixes some known issues.
1. [Repair progress] SN or SR number is no longer required to query the service records for the current account; Adds the retailer and collection point modules.
2. [Service info] Adds the service info module. Features of this module vary with regions.
[Other] Optimizes certain logic flows and fixes some known issues.
[Other] Optimizes certain logic flows and fixes some known issues.
[Service] You can now find nearby Huawei service centers by searching via address or zip code.
[Me] Optimizes and simplifies the process of managing and updating account information.
[Other] Optimizes the performance of other functions and fixes some bugs.
[Other] Optimizes certain logic flows and fixes some known issues.
[Other] Optimizes certain logic flows and fixes some known issues.
[Other] Optimizes certain logic flows and fixes some known issues.
[Other] Optimizes certain logic flows and fixes some known issues.(GDPR)
[Service] Adds features for viewing repair progress and repair reports. You no longer have to go to the official website to do this.
[Service] Reminds users to try cleaning their device's charging port when it appears to be charging abnormally.
[Service] Adds repair satisfaction surveys.
[Other] Optimizes certain logic flows and fixes some known issues.
[Others] Optimizes certain logic flows and fixes some known issues.
Updated Information
[Recommendation] Optimizes UI design to show more tips.
[Service] You can now find Forum by going to the Service tab and expanding Quick Services.
[Service] Provides Net satisfaction score questionnaires for services.
[Me] Updates the content for the HiCare User Agreement and synchronizes the changes at startup.
[Others] Optimizes certain logic flows and fixes some known issues.
1.Some countries add Live chat, to provide you with real-time and professional customer service;2.New service headlines to provide you with the latest local service information;3.Modification of known problems.
HTC Desire 650
